Shipping policy

1.1

Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g., in connection with the reservation of products not in stock), delivery will be made no later than 30 working days after Emibia has confirmed the order in writing through the order confirmation. If you haven't received your order within the delivery time advertised, please contact our Customer Service no longer than 30 working days after the order was placed.

1.2

The expected delivery time is set forth in the order confirmation, at the checkout, and/or on the current product page on the Website. Unless otherwise expressly agreed, and if a delivery is delayed for more than 30 working days and it is not due to you as the Customer, you are entitled to cancel the purchase.

1.3

If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked up or received. The notification may be made by e-mail, ordinary mail, and if the Customer has provided a mobile number, also by phone or SMS. Emibia is entitled to charge the Customer a fee of £15 if the package is not retrieved. In cases of home delivery, there should be a person available to accept the parcel.